Refund policy

At Flrores, this Returns and Refund Policy explains the conditions and procedures for returns, refunds, and exchanges.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Items must be unused, unworn, and in original condition
• Items must be returned in original packaging
• All original tags, accessories, and components must be included
• Items must show no signs of wear, damage, or alteration
• Shoes must only be tried on indoors

Items that do not meet these conditions are not eligible for a refund.

Return Request Period

Return requests must be submitted within 30 days from the date of delivery.

Requests submitted after this period are not eligible for return.

After contacting us, return instructions will be provided. Items must be shipped within 7 days of receiving those instructions.

Return Process

Customers must contact customer support before sending any items back.

We will provide return instructions, including the return address and shipping details.

Change of Mind / Size Issues

Returns are accepted for change of mind or size-related reasons, provided all return eligibility conditions are met.

• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable
• Refunds apply only to the item purchase price

Refunds are processed after the returned item is received and confirmed to meet the return conditions.

Damaged, Defective, or Incorrect Items

If an item is received damaged, defective, or incorrect, customers must contact support within 7 days of delivery.

After verification, one of the following outcomes will be provided:

• Replacement of the item (subject to availability)
• Full refund to the original payment method

If a replacement is not available, a full refund will be issued.

Return shipping costs will be covered by Flrores for these cases.

Exchanges

Exchanges are available for size or product issues.

If an exchange cannot be completed, a refund will be issued instead.

Return Shipping

For non-defective returns, customers are responsible for arranging and paying for return shipping.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments without tracking.

Undeliverable or Refused Packages

If a package is returned due to an incorrect address, refusal, or delivery failure, any shipping or carrier fees incurred may be deducted from the refund.

Refund Processing

Once the returned item is received and reviewed, refunds are processed within 3 business days.

Depending on the payment provider, it may take an additional 1–3 business days for the refund to appear in the customer’s account.

A confirmation email will be sent once the refund has been processed.

Contact Information

Flrores
3407 Bisley Pass
San Antonio, TX 78245
United States

Email: info@flrores.com
Phone: +1 210-817-8057